Shipping
La Poste Colissimo is our only delivery service.
Delivery of physical items is only possible within the E.U. and the U.K.
See the bottom of the page for a complete list of places where we deliver.
The free shipping offer for orders of 85 € and above is not applicable to the following locations:
French Guiana
French Polynesia
French Southern Territories
Guadaloupe
Guernsey
Isle of Man
Jersey
Martinique
Mayotte
New Caledonia
Réunion
St. Barthélemy
St. Martin
St. Pierre and Miquelon
the United Kingdom
Wallis and Futuna
Physical products will be delivered by La Poste Colissimo following payment and validation of the order. The maximum time to process orders and entrust them to the Post Office will not exceed three days (subject to availability of items, excluding weekends and holidays and cases of force majeure).
Delivery fees are based on address and weight. Shipping costs will be displayed when ordering online and will be validated when customers validate their order.
Physical products will be delivered to the address indicated when the order is placed online. Fil Volant is not responsible for any error when entering information during the order. In the event of an incorrect or incomplete address, the return costs will be paid by the customer.
Fil Volant is not responsible for delays in deliveries due to disruptions attributable to mail carriers or other cases of force majeure.
Customers must check the condition of the packaging and the products upon delivery. They must report any damage to the delivery service as well as to Fil Volant at (contact@filvolant.com), within two working days after receiving the goods.
In the event of an error on our part, we undertake to send the correct product ordered (subject to availability) once the incorrect product has been received by Fil Volant. In this case, the return costs would be at our expense.
PDFs
Electronically delivered products sold in PDF format will be downloadable within 24 hours of payment and order validation. Fil Volant undertakes to make every effort to provide dematerialized products within 24 hours. However, Fil Volant cannot under any circumstances be held responsible for delays due to faults which are not attributable to it.
Places Where We Deliver Physical Goods
Austria
Belgium
Bulgaria
Croatia
Cyprus
Czechia
Denmark
Estonia
Finland
France (Metropolitan)
French Guiana
French Polynesia
French Southern Territories
Germany
Greece
Guadaloupe
Guernsey
Hungary
Iceland
Ireland
Isle of Man
Italy
Jersey
Latvia
Lithuania
Luxembourg
Malta
Martinique
Mayotte
Netherlands
New Caledonia
Norway
Poland
Portugal
Réunion
Romania
Slovakia
Slovenia
Spain
St. Barthélemy
St. Martin
St. Pierre & Miquelon
Sweden
Switzerland
the United Kingdom
Wallis & Futuna
